Return Window
You have 7 days after receiving your item to request a return or exchange. Since most orders are Cash on Delivery, please inspect your item at the time of delivery — claims after the courier has left cannot be processed for damage or wrong-item issues.
Eligibility
Item must be unused and in its original packaging, with all tags/seals intact. Beauty and personal care items must be unopened and unused (hygiene reasons) — opened items cannot be returned unless defective. You must have your order confirmation or receipt.
How to Start a Return
Contact us at renkliimpression@gmail.com or call+92-301-5714017 with your order number and reason for return. Items sent back without prior approval will not be accepted.
Damages, Defects, or Wrong Items
Please inspect your order at the time of delivery. If an item is damaged, defective, or incorrect, contact us within 24 hours with photos or video of the item — we'll arrange a replacement or refund.
Non-Returnable Items
Opened or used beauty, skincare, or personal care products. Sale or discounted items. Custom or personalized orders.
Cash on Delivery (COD) Orders
Since most orders are COD, no payment is collected until delivery. If you refuse an item at the door without a valid reason (damage or wrong item), future COD orders from your number may require advance payment.
Refunds
For prepaid (bank transfer/card) orders, approved refunds are processed within 7–10 business days to your original payment method. For COD orders, we offer replacement or store credit instead of a cash refund, unless the item was defective.
Exchanges
To exchange an item, request a return first; once approved, we'll process a fresh order for the replacement item.